Bingdat - Customer Support

Who owns my font?
First of all, we never share personal information without permission. Uploaded files and generated fonts will be removed from the server within 10 days. Ownership of a generated font is moved to you as soon as we've received payment for the font.

I would like to create my font in Adobe Illustrator. Can I generate a font using a .ai or .eps file format?
No, but you can try to open the template inside your image editing software, and then draw the characters inside the cells. Then save it as .jpg and upload it to the site.

I just downloaded my font but I can't find it on my computer. How can I install it?
We can't look into your computer, but you may have likely saved your font on your desktop. If it is not there try searching your computer for the filename. The filename will be whatever you named the font plus a .ttf extension on the end. For example if you named the font "John" the the filename would be John.ttf . Remember that you should also receive a copy of your font via email as a backup so don't forget to check your mail.

I want to create a handwriting font, can I do that?
Whilst you can use Bingdat to create a handwriting font the templates do not contain a complete character set (some numerals are missing). However we have a dedicated site at www.fontgrinder.com for producing handwriting fonts with an extended character set. If your handwriting is connected cursive we recommend using our manual font production service at www.fontgod.com Please understand that this is a complex process and as such more expensive than the automated services.

Can I use my font in an email?
Whilst this is possible, its not usually recommended as the receiver will also already need to have your font installed on their PC prior to reading your email. If they dont have it installed it will revert to a default font.

The characters in my font don't all sit on the baseline evenly.
Please ensure that you follow the guidelines with regards to character placement on the template. If you want your font to have a "ragged" baseline then you don't have to be too careful with placement It may make it easier if you place a lined sheet of paper under the template you are working on, provided the lines are dark enough you may just be able to see them through the top sheet to give you an extra guide. If you have done your best but still cant get the characters to sit straight on the line, consider editing the scans yourself in an image editor, reposition the characters and save the image again before uploading. NOTE: Be careful not to move/delete/cover any of the grid lines when you adjust the characters. Each cell in the template has a small mark on either side that denote the position of the baseline.

I managed to download my font via the site but I didn't receive an email with it attached?
There are likely two possible reasons for this, the first is that you filled in an incorrect email address when you paid (did you receive a receipt?). Secondly your junk mail scanner or the ISP that you are using to filter mail may be a little oversensitive to file attachments. Make sure to check any bulk mail folders in case it has landed there.

My font has dropouts/scratches in the characters
Please ensure you are using a pen with consistant inkflow. Use of ballpoint pens may result in a font that contains "scratch marks" or "drop out" areas within the strokes. Whilst this can sometimes add an artistic effect to your dingbats, you may mostly want to avoid this.

My font is cut off at the top of bottom.
You have written a little too close to the upper or lower region of the box, try moving the characters away from the edges a little more. If you have an image editor software you may be able to digitally cut and paste the characters within the boxes a little more accurately after scanning.

I'm reasonably happy with how the font turned out, but I would like to make some changes.
If you have created and paid for your font but feel there are a few aspects which may need some fine tuning then please contact us and we may be able to help. Note that there is an additional fee for manual editing and in most cases it may be more cost effective to complete your font again if you feel this will fix the issue. Be sure to use the preview facility to check your font thoroughly before purchasing.

Can I change the size and colour of the font?
Yes, whilst the preview image doesnt currently support this feature the final downloaded font will be fully scalable and you can also adjust its colour in your wordprocessor. You will also be able to adjust the character and line spacing etc, just like any other font. Bingdat fonts are of higher quality at larger point sizes when compared to some similar services.

Will I be charged sales tax?
Customers in US states and countries where sales tax applies will be charged an additional amount. Clickbank determines if this applies at the time of sale based on your location and you will be shown any applicable taxes before you purchase. Clickbank remits any collected taxes back to the relevant tax agencies. We do not have any control over this process.

Im not happy with my font, can I have a refund?
We provide a facility for you to check your font and test it online prior to purchase. It is important that you do this BEFORE purchasing as. Refunds are provided where you meet the requirements of Clickbank's policies.

I spotted a problem on your site.
Please let us know if you see any problems with our site, this includes typos or errors. If you can describe any error message and what you were doing before the error that would be helpful. We appreciate all feedback.

For additional questions, please Contact Us.